HIGH RATED SERVICE CHANNELS
Our well-trained customer service team for each brand to serve brands’ official website and ecommerce marketplaces (such as Tmall, JD.com, Shopee, Lazada etc). They have specific knowledge about the attributes of each brand, as well as the product characteristics and related processes. This safeguards the consumer experience, effectively conveys the brand message, and protects and promotes the brand image.
SERVICE MODEL
PRE-SALE
- 關於品牌和產品的整體信息有
- 關產品的更多詳細信息，如顏色，紋理和大小
- 推薦類似或相關產品
- Assistance on how to complete an order by voice or text chat
- 有關定價，運輸和促銷的問題的解答
POST-SALE
- 訂單和運輸狀態信息
- 訂單更改或取消服務
- 審批退貨和退款服務
- 處理投訴服務
- Appeasements to customer