HIGH RATED SERVICE CHANNELS
Our well-trained customer service team for each brand to serve brands’ official website and ecommerce marketplaces (such as Tmall, JD.com, Shopee, Lazada etc). They have specific knowledge about the attributes of each brand, as well as the product characteristics and related processes. This safeguards the consumer experience, effectively conveys the brand message, and protects and promotes the brand image.
SERVICE MODEL
PRE-SALE
- General information on brand and product
- More detail information on product such as color, texture and size
- Recommendation of similar or related product
- Assistance on how to complete an order by voice or text chat
- Answers to questions on pricing, shipping and promotions
POST-SALE
- Information on order and shipping status
- Order change or cancellation service
- Approve return and refund service
- Handle complaints service
- Appeasements to customer